Shipping policy

Last Updated: August 26, 2026

1. Order Processing

  • Every BunnyLulu Original item is handmade. Orders are processed and dispatched within 1-2 business days of purchase.
  • During peak seasons (holidays, major sales), processing may take up to 3 business days.
  • You will receive a shipping confirmation email with a tracking number as soon as your order ships.

2. United States Shipping

  • FREE standard shipping on all U.S. orders over $49.00 USD, delivered in 3-7 business days after dispatch.
  • Standard shipping for orders under $49 is calculated and shown at checkout before you pay.
  • Expedited shipping (1-2 business days after dispatch) is available at checkout for an additional fee.
  • Alaska, Hawaii, and U.S. territories: standard delivery takes 7-16 days; free shipping on orders over $49.00 USD still applies.

3. International Shipping

  • We ship to most countries. Shipping costs are calculated and shown at checkout.
  • Estimated international delivery: 5-12 business days after dispatch, depending on destination and customs processing.
  • FREE international shipping on orders over $49.00 USD.
  • International customers are responsible for any customs duties, import taxes, or fees charged by their country. These are not included in the item price or shipping cost.

4. Order Tracking

  • All orders ship with tracking. Use the tracking number in your shipping confirmation email to follow your package.
  • If your tracking has not updated for more than 10 business days, contact us and we will investigate with the carrier.

5. Delayed, Lost, or Damaged Shipments

  • Delivery estimates are not guarantees; carrier and customs delays can occur, especially during peak seasons.
  • If your package is confirmed lost in transit, we will send a replacement or issue a full refund.
  • If your order arrives damaged, contact us within 7 days of delivery with photos, and we will send a replacement or refund per our Refund Policy.

6. Incorrect Addresses

  • Please double-check your shipping address at checkout. We cannot reroute a package once it has shipped.
  • Packages returned to us due to an incorrect or incomplete address can be reshipped; a reshipping fee equal to the original shipping cost may apply.

Contact

BunnyLulu Original is owned and operated by HOPEWORKS LLC (registered in Colorado, USA). Office: 4241 E Lester St, Tucson, AZ 85712, United States.

  • Email: support@bunnyluluoriginal.com
  • Support hours: Monday to Friday; emails are answered within 1 business day.