Shipping policy

Last Updated: August 13, 2026

1. Order Processing

  • Every BunnyLulu Original item is 100% handmade. Orders are typically processed and dispatched within 1-2 business days of purchase.
  • During peak seasons (holidays, major sales), processing may take slightly longer.
  • You will receive a shipping confirmation email with a tracking number as soon as your order ships.

2. United States Shipping

  • FREE standard shipping on all U.S. orders over $49.00 USD - delivered in 3-7 business days after dispatch.
  • Standard shipping for orders under $49 is calculated at checkout.
  • Next Day delivery (1-2 business days) is available at checkout for an additional fee.
  • Remote U.S. areas (including Alaska, Hawaii, and U.S. territories): standard delivery takes 7-16 days, with free shipping on orders over $49.00 USD.

3. International Shipping

  • We ship to most countries worldwide. Shipping costs are calculated at checkout.
  • Estimated international delivery time: 5-12 business days after dispatch, depending on destination and customs processing.
  • FREE international shipping on orders over $49.00 USD.
  • International customers are responsible for any customs duties, import taxes, or fees levied by their country. These are not included in the item price or shipping cost.

4. Order Tracking

  • All orders ship with tracking. Use the tracking number in your shipping confirmation email to follow your package.
  • If your tracking has not updated for more than 10 business days, contact us and we will investigate with the carrier.

5. Delayed, Lost, or Damaged Shipments

  • Delivery estimates are not guarantees; carrier and customs delays can occur, especially during peak seasons.
  • If your package is confirmed lost in transit, we will send a replacement or issue a full refund.
  • If your order arrives damaged, contact us within 48 hours of delivery with photos, and we will prioritize a replacement or refund per our Refund Policy.

6. Incorrect Addresses

  • Please double-check your shipping address at checkout. We cannot reroute a package once it has shipped.
  • Packages returned to us due to an incorrect or incomplete address can be reshipped; a reshipping fee may apply.

Contact

  • Email: support@bunnyluluoriginal.com
  • Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (UTC+8)